Customer Help Center

That couldn’t be easier. Just secure your shoes in a box with the free return label (call us at (800) 696-4740 for a label) and drop them off at your nearest FedEx location. https://local.fedex.com/en

• Saf-Gard Return Form

Call us at (800) 696-4740 with your ticket number, and we’ll email it to you.

You can exchange new shoes within 60 days of purchase. We recommend trying on your shoes at home on a clean, dry surface (preferably carpet) to ensure a proper fit before wearing them to work. This way, if you need to return your shoes for a different size or style, you can receive full credit. Shoes worn into a work environment aren’t normally eligible for a return or exchange unless the shoes are deemed defective.

If shoes purchased from us are fewer than 6 months old and, in our determination, show normal wear we’ll issue a full refund or full credit to your company’s account so that you can replace the defective product. No exchange or credit is given on shoes worn out or ruined due to the work environment.

Call us at (800) 696-4740 and reference the info found on your email confirmation or receipt.

Check out our store locator here.

Call us at (800) 696-4740 with your work address, and we’ll provide your account number.

We do not charge to setup or maintain a corporate program, the only fees are the costs for the shoes up to your allotted subsidy per employee.

We don’t track and report shoe weights. That’s because there’s a lot that goes into the comfort of a shoe, and weight is only part of the story. In fact, occasionally a lightweight shoe is only lighter because it has a paper-thin insole or it’s missing portions of the tread, reducing comfort and compromising traction.

• Secure your authorization and/or order form from your company's safety/EHS/program manager.
• Take the forms and your eyewear prescription to the pre-arranged fitting service. They will assist with selection, take necessary measurements, review available options and place your order.
• If you have questions contact us at (800) 696-4740.

Each order is custom-made and typically takes 7-14 business days to complete and get back to you.

• All safety eyewear must be tested for impact and must meet both design and performance requirements dictated by the ANSI Z-87 Standard for Safety Eyewear. Each component of the glasses (frames, lenses, side shields) is tested individually AND as a unit. Street eyewear lenses only meet a minimal impact requirement and do not provide necessary impact protection for many work environments.
• Side shields must be designed to firmly attach to the frame. Your company may require permanently attached or integrated side shields.

Our goal is to provide the best comfort and performance. If you have any questions, issues or concerns please discuss them with your program manager and contact Kristen Maggio at kmaggio@ipp4safety.com or (603) 685-8019.

Your EHS manager evaluates work areas and determines where potential hazards exist. Approved safety eyewear may be required in an effort to prevent/reduce workplace injury.